Personal Information You Provide

When you engage with VoltBrainy's financial analysis education services, we collect information that you voluntarily provide to us. This helps us deliver personalized educational content and support your learning journey in financial analysis fundamentals.

Information We Collect Automatically

To improve our educational platform and provide better user experience, we automatically collect certain technical information when you visit our website or use our services.

• Device information including IP address, browser type, operating system, and screen resolution
• Usage patterns such as pages visited, time spent on each section, and click behavior
• Cookies and similar tracking technologies to remember your preferences and login status
• Performance metrics to identify and resolve technical issues quickly
• Geographic location (country/region level) to comply with local regulations

Educational Services

Your personal information primarily supports your financial analysis education experience. We use your data to provide course materials, track your progress, and offer personalized guidance throughout your learning journey.

Course Delivery and Support

We process your information to grant access to course content, send educational materials, provide technical support, and facilitate communication with instructors. Your learning progress data helps us identify areas where you might need additional support.

Assessment and Certification

To maintain educational standards, we use your assessment data to evaluate your understanding of financial analysis concepts and issue certificates upon successful course completion. This includes storing your quiz results and assignment submissions.

Communication and Updates

We use your contact information to send important course updates, schedule changes, and educational resources. You'll receive notifications about new learning materials, upcoming live sessions, and technical maintenance that might affect your access.

• Course enrollment confirmations and welcome materials
• Weekly progress reports and upcoming assignment reminders
• Live webinar invitations and workshop announcements
• Technical updates and platform maintenance notifications
• Certificate delivery and achievement recognition

Platform Improvement

We analyze usage patterns and feedback to enhance our educational content and platform functionality. This includes identifying which topics students find most challenging and which teaching methods prove most effective.

Service Providers

We work with trusted third-party companies to deliver our educational services effectively. These partners are carefully selected and contractually bound to protect your information according to our privacy standards.

Educational Technology Partners

Our learning management system provider helps deliver course content and track your progress. Payment processors handle billing securely without storing your payment details on our servers. Email service providers ensure reliable delivery of course communications.

Professional Services

We occasionally engage educational consultants and technical support specialists who may access student data to improve course quality or resolve technical issues. All such access is strictly limited and monitored.

Legal Requirements

We may disclose your information when required by Thai law or to protect our legitimate business interests. This includes cooperating with government investigations, enforcing our terms of service, or preventing fraudulent activities.

• Compliance with legal obligations under Thai Personal Data Protection Act
• Response to valid legal requests from authorized government agencies
• Protection of our intellectual property and educational content
• Investigation of suspected fraudulent enrollment or payment issues

Business Transfers

Should VoltBrainy undergo a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We would notify you of such changes and ensure your data receives equivalent protection under the new ownership.

Technical Safeguards

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure. Our security measures are regularly updated to address emerging threats and vulnerabilities.

Encryption and Access Controls

All data transmission occurs over encrypted connections using industry-standard TLS protocols. Your personal information is stored in secure databases with restricted access limited to authorized personnel who require the information to perform their job functions.

Infrastructure Security

Our servers are hosted in secure data centers with physical access controls, environmental monitoring, and backup power systems. We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.

Administrative Safeguards

Our team receives regular training on privacy and security best practices. We maintain detailed access logs and monitor for unusual activity patterns that might indicate unauthorized access attempts.

• Background checks for all employees with data access
• Regular privacy and security training sessions
• Incident response procedures for potential data breaches
• Periodic review and update of security policies
• Secure disposal procedures for outdated information

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this information in a commonly used electronic format within 30 days of your request. This includes your enrollment details, learning progress, and communication history.

How to Request Your Data

Send an email to support@voltbrainy.com with "Data Access Request" in the subject line. Include your full name and the email address associated with your account. We may ask for additional verification to ensure we're releasing information to the correct person.

Correction and Updates

You can update your personal information directly through your account settings or by contacting our support team. We encourage you to keep your information current to ensure you receive important course communications and updates.

• Update contact information through your student dashboard
• Modify communication preferences and notification settings
• Correct errors in your educational background or career goals
• Request changes to information you cannot modify yourself

Deletion and Withdrawal

You may request deletion of your personal information, though this may affect your ability to access course materials and receive ongoing support. Some information may be retained for legal compliance or legitimate business purposes as permitted by law.

Account Deletion Process

To delete your account, contact us at support@voltbrainy.com with "Account Deletion Request" in the subject line. We'll confirm the deletion request and inform you of any information that must be retained for legal or business purposes.

Secure Deletion Procedures

When retention periods expire or you request deletion, we use secure deletion methods to ensure information cannot be recovered. This includes overwriting digital storage and physical destruction of any printed materials containing your personal information.

Cross-Border Data Processing

Some of our educational technology partners operate servers outside Thailand. When we transfer your data internationally, we ensure adequate protection through contractual safeguards and by selecting partners in countries with strong data protection frameworks.

Transfer Safeguards

All international data transfers are governed by contracts that require our partners to maintain privacy protections equivalent to Thai standards. We regularly audit these relationships to ensure compliance with our privacy commitments.

• Contractual data protection clauses with all international partners
• Regular compliance audits and security assessments
• Encryption of all data in transit and at rest
• Immediate notification procedures for any security incidents

How We Use Cookies

Our website uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how you interact with our educational content. You can control cookie settings through your browser, though some functionality may be limited if you disable certain cookies.

Types of Cookies We Use

Essential cookies enable core functionality like logging into your account and accessing course materials. Analytics cookies help us understand which content is most helpful and where students encounter difficulties. Preference cookies remember your settings and customize your experience.

Managing Your Cookie Preferences

You can adjust cookie settings through your browser or our cookie preference center. Disabling analytics cookies won't affect your ability to access course content, but may limit our ability to provide personalized recommendations and support.

Age Requirements

VoltBrainy's financial analysis courses are designed for adult learners and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete the information.

Verification Process

During enrollment, we ask for age verification to ensure compliance with this policy. If we discover that someone under 18 has provided personal information, we will delete their account and all associated data promptly.

Policy Updates

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email and prominently display the updated policy on our website for at least 30 days before the changes take effect.

Notification Process

For major changes that affect how we collect or use your personal information, we'll send individual notifications to all active users. Minor updates, such as clarifications or formatting changes, will be announced through our standard communication channels.

• Email notifications for significant policy changes
• Website banner alerts for 30-day notification period
• Archive of previous policy versions available upon request
• Summary of changes provided with each update